Our client, a Switzerland-based logistics company, faced significant challenges in managing and tracking delivery requests for their parcel delivery business. They were dealing with inefficiencies in organizing delivery orders, assigning delivery partners, and providing parcel tracking information to customers. The existing system lacked an easy way to track parcel status, and there was no centralized platform for both customers and delivery partners to stay updated on deliveries. The company wanted a solution from us that would streamline the entire delivery process while being user-friendly, reliable, and efficient.

The primary goal was to build a robust Delivery Management System (DMS) to help the business manage delivery orders, track parcels and assign tasks to delivery partners seamlessly.

• Streamline the workflow to reduce manual intervention and improve order processing speed.
• Offer customers a portal to track parcels and view delivery partner details without requiring authentication.
• Assign delivery partners to orders easily and track their progress.
• Simplify the overall delivery logistics for both customers and businesses without the need for technical expertise.

Cogntix developed a simple and efficient system to help the logistics company streamline their entire delivery process. The order management feature allows the team to accept, organize, and manage delivery requests, making operations smoother. Also, it gives customers updates via a tracking link, ensuring transparency. Furthermore, it makes it easy to assign a dedicated delivery partner to each order, speeding up the process and increasing accountability. The portal for customers and delivery partners allows easy access to tracking and delivery details without the need for authentication.

Throughout this project, Cogntix worked closely with the client team to understand their challenges and customize the system to their needs. This solution led to faster deliveries, reduced operational errors, and improved customer satisfaction.