From Complexity to Clarity: How Cogntix is Revamped MILTA RMS

MILTA, a telecommunications provider based in Belgium, partnered with Cogntix to revamp their Retail Management System (RMS) and improve the efficiency of their retailer onboarding and management processes.

Over the course of seven weeks, our team worked closely with MILTA to address key challenges, including UI inefficiencies, manual approval bottlenecks, security vulnerabilities, and performance issues.

By implementing automation, a modern UI, and optimized workflows, we transformed MILTA RMS into a scalable, high-performance platform that streamlines retailer operations while ensuring security and compliance.

• Retailers and employees struggled with an outdated, non-intuitive interface.
• Each retailer application required multiple human interventions, leading to delays.
• Retailer information was scattered, making it difficult to track status and compliance.
• There was no structured role-based access, increasing the risk of unauthorized modifications.

MILTA needed a modern, automated, and secure RMS that would:

• Simplify onboarding and retailer approvals
• Improve system security with structured access control
• Optimize performance to reduce downtime and processing delays

This is where Cogntix stepped in.

At Cogntix, we took a technical-first approach, focusing on performance, security, and automation to make MILTA RMS a fast, user-friendly, and scalable system.

Key Enhancements We Delivered:

• A modern UI revamp for an intuitive experience
• Automation of retailer onboarding and document verification
• A centralized dashboard for seamless management
• Role-based security to restrict unauthorized access
• Performance optimizations to improve system speed and stability

Here’s how we transformed MILTA RMS into a powerful, high-performing platform:

The Problem: MILTA’s old UI was outdated, slow, and not mobile-friendly, making navigation difficult for admins and employees.

How Cogntix Fixed It:

• Rebuilt the UI for a modern, responsive, and effortless experience.
• Reduced the number of clicks required to complete actions.
• Optimized layout for mobile and tablet use, making it easy for employees on the go.

The Problem: The retailer approval process was manual, time-consuming, and prone to errors.

How Cogntix Fixed It:

• Retailers now upload IDs, tax information, and business details for instant validation.
• The system auto-sorts applications based on compliance, reducing admin workload.
• Retailers and employees can track approvals without manual intervention.

The Problem: Lack of structured user roles meant unauthorized employees could access sensitive retailer data.

How Cogntix Fixed It:

• Admins, employees, and retailers have defined access levels, preventing unauthorized changes.
• Every action is recorded, helping track who did what, and when.
• Added multi-factor authentication (MFA) for enhanced security.

The Problem: MILTA RMS suffered from slow processing times, frequent crashes, and database inefficiencies.

How Cogntix Fixed It:

• Enabled faster retailer lookups and approval processing.
• Implemented real-time updates with minimal latency and downtime.
• Improved system stability and reliability.

• Retailer onboarding time reduced, making processes more efficient.
• UI interactions are now faster, improving user experience.
• Security risks minimized with role-based access and multi-factor authentication.
• System downtime reduced, ensuring uninterrupted service.

“Very pleasant to work with Cogntix, they were open to our suggestions, and worked within our deadlines and our budget!”
— Gobiraj Karunananthan, CEO of MILTA RMS

And we’re not stopping here.

MILTA RMS is still working with us on another exciting project, where we’re helping them improve operational efficiency and automation even further.

Are you struggling with outdated, inefficient systems? Let’s build something better together. Contact Cogntix today!

Written by: Gayathri Priya Krishnaram (Digital Content Writer at Cogntix)