A messy and confusing interface can ruin even the best delivery system. If dispatch teams find it hard to assign orders, drivers spend time figuring out their routes, and customers can’t track their packages easily, the whole process gets delayed.
That’s exactly what our client, a Switzerland based logistics company, was facing. Their existing parcel management system had no clear structure, making it difficult for admins to manage orders, drivers to stay organized, and customers to track deliveries.
They had the logistics figured out, but their UI wasn’t helping them, it was getting in the way. That’s where Cogntix came in.
Breaking Down the Problem
Before working with us, the platform’s interface lacked the structure and simplicity needed for smooth deliveries.
Admins couldn’t efficiently manage orders or track ongoing deliveries.- Delivery partners had difficulty viewing assigned tasks and updating statuses.
- Users had to go through unnecessary steps just to check their parcel status.
- The system wasn’t intuitive, which meant users spent more time figuring things out instead of getting things done.
The platform had all the right functionalities, but its poor UI design was making everything harder than it needed to be.
How Cogntix Transformed?
At Cogntix, we don’t just create visually appealing designs, we focus on how people actually use a system and make every interaction faster and smoother.
1. A Dashboard That Gives Admins Full Control
In a fast-moving logistics environment, every second matters. Admins can’t afford to waste time searching through crowded screens, jumping between tabs, or manually checking order statuses. They need quick, clear access to everything, so we created a dashboard that puts all the important information right at their fingertips.
- Every incoming, ongoing, and completed delivery is displayed in a structured, real-time view. No more scanning through lists or searching manually, admins see exactly what needs attention the moment they log in.
- Instead of multiple steps to assign deliveries, we made it an effortless, single action process. The system intelligently suggests available delivery partners, showing their workload and availability, ensuring orders get dispatched faster without overloading drivers.
- Before, admins had to constantly follow up with drivers or rely on outdated tracking logs. Now, every order’s status updates in real time, whether a parcel is awaiting pickup, in transit or delivered, the dashboard reflects it instantly, cutting down on unnecessary check-ins.
With this design, admins no longer feel like they’re fighting with the system, they can run operations smoothly, assign tasks effortlessly, and keep deliveries moving without delays.
2. A Simple Yet Powerful Mobile UI for Delivery Partners
For delivery partners, every second counts. Wasting time on confusing interfaces, switching between apps, or manually updating statuses slows them down. We designed a workflow that eliminates friction and lets them focus on what matters, getting parcels delivered on time.
- No more scanning through cluttered screens. Assigned deliveries are organized by urgency and location, helping drivers see exactly which orders to complete first. Orders update in real-time, so there’s no confusion about new assignments or changes.
- Instead of navigating through multiple steps, we built a single-action update system. With just one tap, drivers mark an order as Picked Up, In Transit, or Delivered, keeping the system accurate without slowing them down.
- Switching between apps for directions wastes valuable time. We integrated smart navigation directly into the platform, so drivers can see the best route, avoid delays, and complete more deliveries in less time.
By removing unnecessary steps and automating key interactions, we’ve created a system where delivery partners spend less time managing tasks and more time fulfilling them.
3. A Smooth Tracking Experience for Customers
In today’s fast-paced world, customers want quick and clear updates on their parcels. No more waiting around or guessing where a package is. We’ve redesigned the tracking process to make it simple, smooth, and easy to use, removing any obstacles along the way.
- Customers can track their packages in real-time, with status updates provided automatically at every stage of delivery. They don’t need to manually refresh or call in for information. The updates flow seamlessly into their lives, ensuring they always know where their parcel is, down to the minute.
- No need for complex logins or account setups. A single link, whether sent through SMS or email, is all it takes to give customers instant access to their tracking page. This simplicity ensures they can access the information they need without any additional steps, empowering them with control.
- When customers need assistance, they can directly reach out to their assigned driver with just one tap. This ensures that if any issue arises, whether it’s about delivery timing or package condition, customers can quickly connect with the right person to resolve it, cutting down on unnecessary delays or miscommunication.
This streamlined tracking system leads to less frustration for customers, fewer support tickets, and an overall smoother experience, making it a win for everyone involved. It transforms the way people think about package tracking, keeping customers informed, engaged, and satisfied.
A UI That Works for Users, Not Against Them
The redesigned interface didn’t just look better, it helped the logistics team work faster, reduced confusion for delivery partners, and improved the customer experience.
At Cogntix, we believe a well-designed UI is more than just aesthetics, it’s about making every user interaction smooth and efficient.
If your platform’s UI is slowing down your operations instead of helping them, let’s build something better. Let’s talk!
Written by: Gayathri Priya Krishnaram (Digital Content Writer at Cogntix)
